Hi, this is Nate! Satisfaction with your order is very important to me. I take pride in the quality of my handmade products and want you to experience that quality as well. Please understand that I source the best certified organic products/ingredients and depend on the farmers that supply them. As a result, crops can vary each year or season, giving different variations in look and taste in my products throughout the year. Due to the nature of the products all sales are final and no returns or refund are allowed, however, any products that are missing or physically damaged during shipping are eligible for a full refund or credit as long as notification and proof are given within 3 days of completed shipment. Notification must be sent to firstname.lastname@example.org no later than 3 days upon receipt of your order.